- About licensing single eBooks
- Registration and login
- My basket
- Placing an order
- About my order
About licensing single eBooks
You can now search for titles and license single eBooks quickly and easily in the Springer Nature Librarian Portal.
When you are logged in to the Librarian Portal, your search results will include eBook pricing and indicate which eBooks you've already licensed.
Your shopping basket is shared with the other Librarian Portal users in your organisation. If your colleagues need to review your order before it is submitted, you can share the basket URL with them.
The Springer Nature Sales Team will process your order.
If you accept the product terms and conditions while checking out, a license will be created automatically and eBooks are usually available to access within 48 hours.
You will find out when your eBooks are available and receive the MARC records and a copy of the license by email.
If you choose to agree the license terms later, a sales representative will contact you and inform you about the progress of your order.
Please note that a minimum order value applies to all orders. The minimum order value for your account is visible in your basket.
Registration and login
Register to use the Librarian Portal
Anyone representing an organisation is welcome to license eBooks in the Librarian Portal. Contact Online Service and let us know which organisation you represent.
Register your organisation
Contact Online Service and ask to register your organisation.
Update your user details or add a user
To update your user details or add a new user, please contact Online Service with the details of the existing account and the new account information.
I cannot log in to my account
To log in, your organisation and account must be registered and approved. For help, please contact Online Service.
How long is my basket saved for?
Your items stay in your basket until you remove them or complete your order.
Is my basket personal or for my organisation?
All Librarian Portal users in your organisation share one basket. Any changes to the basket will be visible to all users in your organisation.
Using Access & Select vouchers
To use Access & Select vouchers to buy eBooks, please contact your licensing manager.
What does 'Licence check incomplete' mean?
In search results, we show you which eBooks you've already licensed.
On rare occasions, we may not be able to check if you already have licensed an eBook. In these cases, we suggest that you check the licence status of the title before you add it to your basket.
The quickest way to check is to use the title link in the search results. If you are able to download the eBook on SpringerLink, you already have a licence.
You can also check the status by checking your holdings report in the Librarian Portal.
Finally, you can contact Springer Nature Customer Service and they can check it for you.
Placing an order
How can I avoid buying an eBook I've already licensed?
We run checks on all searches to ensure you won't place an order for a title you have already licensed. If you have already licensed an eBook, it will be labelled accordingly in search results and you will not see the option to add the eBook to your basket.
Minimum order value
To complete your order, you must either select a minimum number of eBooks, or eBooks with a minimum combined value. The minimum number of eBooks or value of eBooks that you need to select is visible in your basket.
Accepting the licensing terms
The fastest way to get your eBooks is to accept the licensing terms and conditions on the 'Licensing' page, when you place your eBook order in the Librarian Portal. If you select this option, you should get access to your eBooks within 48 hours or ordering. If you do not have authorisation to accept the licensing terms and conditions, you can choose the option to 'agree later'. When you select this option, our team will email you to agree licensing terms and conditions after you place your order. You will get access to your eBooks after your license is agreed.
Can an agent order on behalf of a customer?
At the moment, licensing single eBooks via the Librarian Portal is only available as direct sales - so agents cannot order on behalf of customers.
About my order
When will I get my licence after ordering?
If you accepted the product terms and conditions when you placed your order, we aim to process the order within 48 hours.
If you are waiting longer than expected, please contact Online Service, stating your order number, the name of your organisation, and your organisation's BPID (if known).
Cancelling an order
To cancel your order, contact Online Service, stating your order number, the name of your organisation, and your organisation's BPID (if known).
Changing an order
If you accepted the product terms and conditions when you placed your order, we aim to process your order within 48 hours.
If you are waiting longer than expected, please contact Online Service, and state your order number, the name of your organisation, and your organisation's BPID (if known).
We will email you when you are granted access to the eBooks you have licensed. This usually happens within 48 hours of submitting your order. If you've requested to sign the licence after submitting your order, getting access will take longer. If you have received an access confirmation email and you still can't access your eBooks, please contact Online Service.
When will I receive my invoice?
You will receive your invoice once your order has been processed.
How will I receive my invoice?
We will send your licence to the email address you provided when you made your order.