We are pleased to advise that our teams whose contact details are shown below can now assist you by email in any of the following languages: English, German, Japanese, Chinese (Traditional and Modern), Portuguese (European and Latin American), Spanish (European and Latin American), French and Turkish.
Please select from the following options to display the appropriate contact details:
- Online Access
- Open Access Institutional Eligibility (i.e. Compact)
- Open Access Publishing (including payment support)
- Author Services (Non-OA) - Submission, Tracking, Post publication, etc.
- Webshop and Book Orders, Print Subscriptions and General Enquiries
- Rights and Permissions
- Additional Contact Information
Online Access
If you are having trouble accessing a piece of content on our websites which you believe you should have access to please complete the details on the Online Access Issues – Form. Cache and Cookies stored in your web browser can occasionally interfere with access (especially if you have previously visited one of our sites and accessed via a different account). Please try clearing these as this may resolve the issue. If you have any other query, please use our webform or email Online Service.
- Telephone: Available 24/7 in English:
- Americas: +1 800 777 4643 (please select option 4)
- Asia Pacific: +86 10 8341 5022
- Rest of World: +44 7014 4113 or +49 6221 345 0
- Local business hours in the following languages:
- Japanese: 09.30 to 18:00 Monday to Friday: +81 3 4533 8090
- Chinese: 09.00 to 17:30 Monday to Friday: +86 10 8341 5022
- Spanish for Latin America (based in New York, USA): +1 800 777 4643
- German: 09.00 to 17:00 Monday to Friday: +49 6221 345 0
Open Access Institutional Eligibility (i.e. Compact)
E: OA.Verification@springernature.com
T: +44 (0)2031 922 009
Open Access Publishing (including payment support)
E: ORSupport@springernature.com
T: +44 (0)2031 922 009
Chat with our Open Access Support team on the BMC support portal - Monday 12am to Friday 10pm GMT.
Author Support (Non-OA) - Submission, Tracking, Post publication, etc.
E: authorsupport@springernature.com
T: +1 800 777 4643 then option 2 for books or 3 for journals (for North, South and Latin America)
T: +49 6221 345 0 then option 1 (for Rest of World English language service: 24 hours a day, 7 days a week)
T: +49 6221 345 0 then option 2 (for Rest of World German-language service: Mon - Fri 09:00 - 17:00 CET - Springer titles)
T: +44 (0)800 260 5666 (for Rest of World - Nature titles)
Webshop and Book Orders, Print Subscriptions and General Enquiries
E: customerservice@springernature.com
T: +1 800 777 4643 then option 2 for books or 3 for journals (for North, South and Latin America)
T: +44 (0)800 260 5666 (for Rest of World - Nature titles)
T: +49 6221 345 0 (Please choose option 1 for English language service: 24 hours a day, 7 days a week)
T: +49 6221 345 0 (Please select option 2 for German-language service: Mon - Fri 09:00 - 17:00 CET)
For Scientific American queries please contact scacustserv@cdsfulfillment.com
Rights and Permissions
Journals: journalpermissions@springernature.com
Books: bookpermissions@springernature.com
Additional Contact Information
Licensing Sales: Visit our Librarians page at www.springernature.com/gp/librarians/contact-us
Please click on who to contact with publishing enquiries in order to locate an Editor or publishing contact per Journal.
Please visit our contact a publishing editor page in order to locate contact details for a Book editor by discipline.