Damaged or Defective Book Form

If you have received a damaged or defective book ordered directly from Springer Nature please fill in the required details in the form below to enable us to handle your claim as quickly as possible.

The form is only available in English. If you are unable to complete the form since it is only available in English, please email customerservice@springernature.com. Some plug-ins, add-ins or local security settings may prevent the form from displaying below. If this happens please click here to open the form in a separate window.


Mandatory fields are marked with an asterisk (*). 


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