Springer Nature OA Author WeChat Live Support (Only China)

WeChat Live OA Author Support is available exclusively to customers located in China.


If you would like to contact us through WeChat live chat, please follow our WeChat official account (as shown below—scan the QR code to follow the account):


Springer Nature WeChat service account QR code



After following the Springer Nature service account, click on “Contact Us” → “OA Author Live Chat” in the menu to access live support via WeChat.


You can also type “agent” (transfer to human agent) directly in the chat box, and the system will connect you to a live agent.
Live support hours: Monday to Friday, 10:00–12:00 and 14:00–17:00 (Beijing Time), excluding public holidays.


Please note: The WeChat support team cannot assist with manuscript status inquiries prior to acceptance. For such issues, please refer to this article.


how to connect with wechat agent: click contact us and then click oa author live chat

When live agents are unavailable, simply enter keywords related to your question in the chat box, and our chatbot will automatically recommend relevant articles to help resolve your issue. If the automated response doesn’t fully address your concern, don’t worry—please reach out again during service hours for more accurate support from a live agent.


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