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Why are titles missing from my Site License Administrator Account?

If you notice that not all of your titles are listed after claiming your Customer License ID number in your administrative account, then email or call us so that we can look into your account and make sure you are getting access to all of your subscriptions.

A Customer License ID is unique and will cover all journals subscribed to by that customer. So, if you subscribe to one, two or ten Nature Research journals, you will only ever have one Customer License ID.

If you have received more than one License ID then please contact us with all the IDs you have received so we can merge all your subscriptions under the one Customer License ID.

The same applies if you have renewed existing titles, but your end dates have not yet been updated.

If you need to contact us about this you can submit a query to our Online Service team via our webform here. If you would rather email or phone them, their contact information is available here.

We can also be contacted by using the details below relevant to the region in the world in which you are:

UK/Rest of World: email - institutions@nature.com, tel: +44 (0)207 014 4113


USA: email - institutions@us.nature.com, tel: +1 800 221 2123


Japan: email - japan.os@springernature.com, tel: +81 3 4533 8090 (Tokyo)


Greater China, Mongolia, Oceania, South Korea & Southeast Asia: email - asia.os@springernature.com, tel: +86 21 2422 5007 (Shanghai)


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