Nature.com
Support for users of Nature.com
Getting Started
- Nature Portfolio
- Nature.com registration benefits
- Register on the Nature website
- Purchase a subscription online
- Delete your nature.com registration
- Update registered account details
- Resetting Nature.com forgotten password
- Error message received during website registration
- Exceeded concurrency limits on login page
- Acceptable operating systems for using the Nature Portfolio website
Institutional Access
- Site Licence purchasing information
- Administrator username/password explained
- Access institutional online subscriptions
- IP address details
- Proxy servers and firewalls
- Nature Portfolio academic journal impact factors
- Open Athens authentication
- Declare IP authenticated addresses for access
- Nature.com upgraded to the HTTPS protocol
- Trial site licence access subscriptions
Institutional Access Troubleshooting
- Site License Access Issue Help
- Institution has seamless access via IP address but patrons asked to logon
- Attempted to download a PDF article but presented with blank screen/error message
- Received login prompt but Institution has Site License
- Missing titles from Site License Administrator account
- Institution's usage reports show hits on titles not subscribed to
- Customer ID not recognized
Nature+
- Who can subscribe to Nature+ and how can I subscribe?
- When will I be charged for my Nature+ subscription?
- Can I purchase multiple Nature+ subscriptions?
- Can my company or institution pay my subscription to Nature+ on my behalf?
- Cancellation process for the monthly subscription to Nature+
- Can I have a refund if I cancel Nature+ in the first month?
- Can I swap from an existing subscription to Nature+?
- How can I update my payment card details for Nature+ subscription?
- How can I change my email address?
- Which journals are included within the Nature+ subscription?
Nature Enterprise
- Who can subscribe to Nature Enterprise and how?
- I've submitted the form - what happens next?
- When can I expect reply and from whom?
- The company I work for is outside the UK/US - can we apply for Nature Enterprise?
- Can I swap from an existing Nature+ subscription to Nature Enterprise?
- Will my institutional subscription be automatically switched to Enterprise?
- Can I have a refund if I cancel Nature Enterprise in the first month?
- Cancellation process for the subscription to Nature Enterprise
Personal Online Access
- Download, print and troubleshoot Springer Nature PDF files
- Browser plugin, extension and add-ons
- Download and save files to your device
- Locate Customer ID number
- Customer ID
- Setting up online access to personal subscriptions
- Stop receiving renewal notices
- Expiration dates for current subscriptions
- Multiple computers /devices simultaneous log on details
- Buy subscriptions and single articles online
Personal Online Access Troubleshooting
- Unable to access the journal
- Order confirmation email not received / details missing from email
- Unable to access Nature articles
- Error page encountered when trying to view an article
- Received updating account error message after entering Customer ID on website
- Unable to use Customer ID
- PDF version of an article not displayed correctly
- Timed out error message
- Incorrect subscription expiration date
- Renewed subscription but online account details show it has expired
Content
- Supplementary information
- Access / read (AOP) advance online publication articles
- View full content of Nature Portfolio products
- Availability of mobile subscription packages on the NatureJournals app
- Official publication date defined
- AOP affects related to press releases and embargos
- British Dental Journal archive availability
- British Dental Journal unrestricted content for registrants
- Embargoed information sign-for the press
- AOP version and volume/issue/page ('print') version defined