Enter your search term here...
Support for users of Nature.com
Nature.com registration benefits
Register on the Nature website
Purchase a subscription online
Delete your nature.com registration
Update registered account details
Resetting Nature.com forgotten password
Error message received during website registration
Exceeded concurrency limits on login page
Acceptable operating systems for using the Nature Portfolio website
View all (12)
Site Licence purchasing information
Administrator username/password explained
Access institutional online subscriptions
IP address details
Proxy servers and firewalls
Nature Portfolio academic journal impact factors
Open Athens authentication
Declare IP authenticated addresses for access
Nature.com upgraded to the HTTPS protocol
Trial site licence access subscriptions
View all (19)
Institutional Access Troubleshooting
Site License Access Issue Help
Institution has seamless access via IP address but patrons asked to logon
Attempted to download a PDF article but presented with blank screen/error message
Received login prompt but Institution has Site License
Missing titles from Site License Administrator account
Institution's usage reports show hits on titles not subscribed to
Customer ID not recognized
Who can subscribe to Nature+ and how can I subscribe?
When will I be charged for my Nature+ subscription?
Can I purchase multiple Nature+ subscriptions?
Can my company or institution pay my subscription to Nature+ on my behalf?
Cancellation process for the monthly subscription to Nature+
Can I have a refund if I cancel Nature+ in the first month?
Can I swap from an existing subscription to Nature+?
How can I update my payment card details for Nature+ subscription
How can I change my email address?
Which journals are included within the Nature+ subscription
Who can subscribe to Nature Enterprise and how?
I've submitted the form - what happens next?
When can I expect reply and from whom?
The company I work for is outside the UK/US - can we apply for Nature Enterprise?
Can I swap from an existing Nature+ subscription to Nature Enterprise?
Will my institutional subscription be automatically switched to Enterprise?
Can I have a refund if I cancel Nature Enterprise in the first month?
Cancellation process for the subscription to Nature Enterprise
Personal Online Access
Download, print and troubleshoot Springer Nature PDF files
Browser plugin, extension and add-ons
Download and save files to your device
Locate Customer ID number
Setting up online access to personal subscriptions
Stop receiving renewal notices
Expiration dates for current subscriptions
Nature Portfolio journal single article purchase prices
Multiple computers /devices simultaneous log on details
View all (13)
Personal Online Access Troubleshooting
Unable to access the journal
Order confirmation email not received / details missing from email
Unable to access Nature articles
Error page encountered when trying to view an article
Error message received for an article I am trying to purchase online
Received updating account error message after entering Customer ID on website
Unable to use Customer ID
Purchased article online but link in confirmation email is broken
PDF version of an article not displayed correctly
Timed out error message
View all (12)
Access / read (AOP) advance online publication articles
View full content of Nature Portfolio products
Availability of mobile subscription packages on the NatureJournals app
Official publication date defined
AOP affects related to press releases and embargos
British Dental Journal archive availability
British Dental Journal unrestricted content for registrants
Embargoed information sign-for the press
AOP version and volume/issue/page ('print') version defined
View all (13)
Nature Portfolio discounted subscriptions to students and postdocs
Individual research or study assistance
Nature Portfolio and reference manager support
Locate articles on nature.com using search
Unable to locate article of interest by using the Search Facility
Saved searches in nature.com