Please note our support teams are unable to handle phone enquiries regarding submission status. Please refer to Find submission status of your article / manuscript.
Americas, 08:00 to 16:00 EST Monday to Friday: +1 800 777 4643
Rest of World, 13.00 to 21:00 GMT Monday to Friday: +49 6221 345 0 (option 1) or +44 (0)800 260 5666
German language support, 09:00 to 17:00 CET Monday to Friday: +49 6221 345 0 (option 2)
Open Access Support: Our phone line is temporarily unavailable. We will update this page once service is restored. In the meantime, please submit your query using our Open Access form.
Alternatively, you may submit a ticket and select the appropriate contact form for your query as documented on Contact Customer Support.