Once you have logged-on to the website, you remain logged-on until you either log out or delete your browser cache.
If you close your browser window, your session will not automatically terminate.
504 or 408 'Time Out' - Troubleshooting Tips:
• Retry the web page by clicking the refresh/reload button
• Delete your browser cache then click the reload/refresh button
• Check your internet connection
• Check you bandwidth via an Internet Speed Test
• There may be an unusually high volume of users on your network (Office/Institute) - please try again later!
• There may be an unusually high volume of traffic visiting the web site - please try again later!
If this connection failure persists, you may submit a query to our Online Service team via our webform here. If you would rather email or phone them, their contact information is available here.