Nature for Individuals
Support for personal/ individual users of our Nature Research content
Getting Started
Springer Nature Account
- Changing your address for print subscriptions
- Delete your nature.com registration
- Update registered account details
- Resetting Nature.com forgotten password
- Error message received during website registration
- Download and save files to your device
- Customer ID
- Setting up online access to personal subscriptions
- Multiple computers /devices simultaneous log on details
- MyNature profile alerts & notifications
Articles, single issues & special prints
Payment, renewals & Taxes
Nature+
- Who can subscribe to Nature+ and how can I subscribe?
- When will I be charged for my Nature+ subscription?
- Can I purchase multiple Nature+ subscriptions?
- Can my company or institution pay my subscription to Nature+ on my behalf?
- Cancellation process for the monthly subscription to Nature+
- Can I have a refund if I cancel Nature+ in the first month?
- Can I swap from an existing subscription to Nature+?
- How can I update my payment card details for Nature+ subscription?
- How can I change my email address?
- Which journals are included within the Nature+ subscription?
Troubleshooting
- Unable to access the journal
- Exceeded concurrency limits on login page
- Acceptable operating systems for using the Nature Portfolio website
- Browser plugin, extension and add-ons
- Error page encountered when trying to view an article
- PDF version of an article not displayed correctly
- Timed out error message
- Claiming replacements for damaged/missing Nature Portfolio Journals