Claiming replacement issues for damaged/missing issues

If you would like to make a claim for a missing or damaged journal, please see our below policy advice and claim form link.

 

Note: If you are claiming the first issue of a new weekly subscription, the initial issue may take between 2 to 4 weeks of the order being placed for it to arrive.

 

Claim Policy

Weekly titles claims policy
We will replace issues of weekly journals if you contact us to claim the missing issues within two months of the date of publication.

Monthly titles claims policy

We will replace issues of monthly journals if you contact us to claim the missing issues within three months of the date of publication.

In cases where the issue has since gone out of print, we regret that we will be unable to replace, refund or extend your subscription.

In cases where your new subscription includes back issues that are out of print, we will automatically extend your subscription for the number of back issues you are owed.

Unfortunately we cannot offer compensation for supplements that are out of print as supplements are not included in the subscription pricing.

Replacement issues are subject to availability and are limited to three replacements.

To claim missing journals, please complete the journal issue claims form.

If you encounter any difficulty using our form or wish to contact us directly please email customerservice@springernature.comIf you would rather call your local Customer Service team, their phone numbers are available here.

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