STEP 1 – Check Access Basics
☐ Is the content covered by your institution's subscription (including applicable titles and copyright years)?
☐ Is the issue affecting a single article or multiple articles, or is it a platform-wide access problem?
☐ If the issue is limited to a single article, do you encounter a paywall, see only the abstract, or are you unable to access the full text of the article? *Please note that some older content may not be available in digital format.
☐ Is your institution correctly licensed or covered under the appropriate consortium membership?
STEP 2 – Verify Authentication Settings
☐ Are you using the correct access method (IP authentication or Single Sign-On (SSO))?
☐ Are you accessing the content from a registered IP address range?
☐ Is SSO properly configured and currently active?
☐ Do you receive any error messages when attempting to sign in?
View access methods on the Springer Nature Librarian Portal
STEP 3 – Quick Fixes
☐ Clear your browser cache and cookies
☐ Try accessing the content using a different browser or device
☐ Verify your proxy or remote access configuration
Site License Access Issue Help
STEP 4 – Still Experiencing Issues?
Submit an Institutional Online Access Issue Form
*The form is available in English, German, Chinese Simplified, Chinese Traditional and Japanese. A drop-down menu is available in the upper-right corner of the form, allowing you to select your preferred language.
Please include a screenshot, URL, institution details, product information, and a description of the issue.
Please also provide the date and time of the access attempt, as this information may help our technical team investigate the issue more effectively using system logs.