Please read these policies in conjunction with our privacy policy.
Cancelling an annual subscription to any journal:
Orders are regarded as firm and after the first issue of the volume has been dispatched subscription payments are not refundable. Taking out an annual subscription commits you for a minimum of one year.
And, in most cases no cancellations or refund requests for a journal will be accepted from the current year 14 days after a subscription has been entered and payment has been processed.
If you have received a renewal invoice and do not wish to continue with the subscription, cross the invoice and mark it ‘not being renewed’ and return via email to customerservice@springernature.com and you will receive confirmation that the cancellation has been processed. The invoice will be cancelled and no more will be sent to you.
When purchasing a subscription which is sold as a ‘print plus on-line’ option, it is not possible to cancel or suppress either the print or the on-line part of the subscription, as it is sold as a package.
If you have a complimentary / free print subscription, please refer to the information found on this link.
If you require further assistance, please contact our Customer Service team at customerservice@springernature.com. Please provide your Customer ID, your name and delivery address. If you would rather call your local Customer Service team, their phone numbers are available here.