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If I have technical issues with Nature Masterclasses, who should I contact?

Please contact our Online Service Support team using the details below:


UK/Rest of World: email - row.os@springernature.com, tel: +44 (0)207 014 4113

USA, Canada, Central and South America: email - americas.os@us.nature.com, tel: +1 800 221 2123

Japan: email - japan.os@springernature.com, tel: +81 3 4533 8090 (Tokyo)

Greater China, Mongolia, Oceania, South Korea & Southeast Asia: email - asia.os@springernature.com, tel: +86 21 2422 5007 (Shanghai)


Please note: Some issues will not be resolvable by Nature Masterclasses, as they may be caused by your device, ISP, connection speed, or another factor.

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