If you are signed in via your Nature Masterclasses account: Remember because your course access is tied to your institution's subscription, you must always use your institution's internet or wifi, and connect to their internet remotely when off campus. If you are not doing this, your course access will not work.
If you have followed the advice above but continue to have access issues, you can submit a query to our Online Service team via our webform here. If you would rather email or phone them, their contact information is available here.
UK/Rest of World: email - email@example.com, tel: +44 (0)207 014 4113
USA, Canada, Central and South America: email - firstname.lastname@example.org, tel: +1 800 221 2123
Japan: email - email@example.com, tel: +81 3 4533 8090 (Tokyo)
Greater China, Mongolia, Oceania, South Korea & Southeast Asia: email - firstname.lastname@example.org, tel: +86 21 2422 5007 (Shanghai)
If you wish to sign in via your institution (via their single sign-on page): We can now offer single sign-on access to institutions that subscribe to Nature Masterclasses. If your institution has single sign-on access: please visit this page, search for your institution, and sign in using normal institutional login. You'll then be redirected back to Nature Masterclasses with access to the course.
Institutions that already subscribe are welcome to contact us and request single sign-on access. We use Shibboleth to offer single sign-on access, also called Federated Authentication (SAML).