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My print issue arrived damaged. How can this be replaced?

If you have a current subscription and have received a damaged issue covered by your payment, this will be replaced free of charge subject to availability.

To obtain any replacement issues, please contact us and advise us of the following:

  1. Your Customer ID
  2. Journal title
  3. Volume range and issue number
  4. Month of publication
  5. Confirmation of delivery address


If you require further assistance, please contact our Customer Service team at customerservice@springernature.com. If you would rather call your local Customer Service team, their phone numbers are available here.


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