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How can I obtain a hard copy receipt for my online article purchase?

If you would like a receipt for your records - please contact us with your request providing your Customer ID, order number, full name and your registered email address.


If you are unsure of your Customer ID or order number then please provide the name and the email address that was used for the transaction and the date of purchase (approximation if unknown). This information will help our staff to promptly locate your order and issue you with a receipt.

We will send this as a file attachment to the email address you have provided.


If you require further assistance you can submit a query to our Online Service team via our webform here. If you would rather email or phone them, their contact information is available here.


 

*The Customer ID is included within the confirmation email sent to you after successfully completing the transaction process.


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