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I am attempting to purchase a personal subscription online but have received an error message. What should I do?

If you receive an error message when trying to purchase a subscription online you will need to contact Nature Research Customer Services.

Please give the details of your purchase - your name, email address, journal title, type of subscription - and also details of the error message that you received.


The problem may be technical or it may be that our system is not recognising your details. In occurrences like these it is best not to attempt to make a purchase again.


Please contact us by submitting a query to our Online Service team via our webform here. If you would rather email or phone them, their contact information is available here.


We will endeavour to respond to your query within one working day.


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