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I am trying to purchase an article online but receive an error message. What should I do?

If you receive an error message when trying to purchase an article online please submit a query to our Online Service team via our webform here. Please complete the webform with details of your purchase: your name, email address, article information (journal name, volume, issue and page numbers), and also details of the error message that you received.


If you would rather email or phone them, their contact information is available here.


Please do not attempt to purchase the article repeatedly.


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