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Why am I receiving a timed out error message?

Once you have logged-on to the website, you remain logged-on until you either log out or delete your browser cache.


If you close your browser window, your session will not automatically terminate.


504 or 408 'Time Out' - Troubleshooting Tips:


• Retry the web page by clicking the refresh/reload button

• Delete your browser cache then click the reload/refresh button

• Check your internet connection

• Check you bandwidth via an Internet Speed Test

• There may be an unusually high volume of users on your network (Office/Institute) - please try again later!

• There may be an unusually high volume of traffic visiting the web site - please try again later!

 

If this connection failure persists, you may submit a query to our Online Service team via our webform here. If you would rather email or phone them, their contact information is available here.



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