Contacting Us

                               

Please select the most appropriate contact channel for your query from the following options:


Customer Service Support

For personal subscription purchased on Natureasia.com

You can submit a query via our webform here.

T +81 3 4533 8090 (for Japan) - 9.30am to 6pm Tokyo time only.


Customer Service Support (24 hours a day, 7 days a week)

For all queries relating to print subscriptions and book orders

E customerservice@springernature.com

T +1 800 777 4643 then option 2 for books or 3 for journals (for North, South and Latin America)

T +44 (0)800 260 5666 (for Rest of World - Nature titles)

T +49 6221 345 0 (for Rest of World - Springer titles) - In addition to 24/7 English language support on this number, we also offer German language support in German business hours. Please select the appropriate menu options to select your preferred choice.


Author Support

For all non open access author queries

E authorsupport@springernature.com

T +1 800 777 4643 then option 2 for books or 3 for journals (for North, South and Latin America)

T +49 6221 345 0 then option 1 (for Rest of World German speakers - Springer titles)

T +49 6221 345 0 then option 2 (for Rest of World English speakers - Springer titles)

T +44 (0)800 260 5666 (for Rest of World - Nature titles)


Open Research/Open Access Support (24 hours a day, 7 days a week)

For all queries relating to open access institutional eligibility (i.e. Compact)
E OA.Verification@springernature.com
T +44 (0)2031 922 009
For all queries relating to open access publishing (including payment support)

E ORSupport@springernature.com

T +44 (0)2031 922 009


Online Service Support

For all queries relating to online subscriptions, including access issues

You can submit a query via our webform here.

E onlineservice@springernature.com (24 hours a day, 7 days a week)

T +1 800 777 4643 then option 4 (for North, South and Latin America) - 9am to 5pm New York time only, voicemail option outside these hours.

T +81 3 4533 8090 (for Japan) - 9.30am to 6pm Tokyo time only.

T +86 21 2422 5007 (for Greater China, Oceania, South Korea & Southeast Asia) - 9am to 5.30pm Shanghai time only.

T +49 6221 345 0 then option 1 (for German speakers in Germany, Austria and Switzerland) - German business hours.

T +49 6221 345 0 then option 2 (for English speakers in Germany, Austria and Switzerland) - 24 hours a day, 7 days a week

T +44 (0)20 7014 4113 (for Rest of World) - 9am to 5.30pm UK time only, voicemail option outside these hours.


Additional Contact Information for specific types of query

Rights and Permissions - Journals: journalpermissions@springernature.com

Rights and Permissions - Books: bookpermissions@springernature.com

Licensing Sales: Visit our Librarians page at www.springernature.com/gp/librarians/contact-us


If you would like information on how to locate an Editor or publishing contact per Journal, please click on this link for those details.


If you would like information on how to contact a Book Editor, please click on this link and you will be able to locate the Editor's contact details by discipline.


Postal Addresses

Springer Nature

One New York Plaza, Suite 4600

New York

NY 10004-1562

USA


Springer Nature

Tiergartenstraße 15 – 17

69121 Heidelberg

Germany


Springer Nature

Hampshire International Business Park

Cromwell Place

Lime Tree Way

Basingstoke

RG24 8YJ

UK


Finally, if you would like information relating to our global list of Springer Nature companies, offices or representatives from across our research and professional businesses, please click on this link.  


この回答は役に立ちましたか? はい いいえ

フィードバックを送信
お役に立てなくて申し訳ありません。フィードバックを残し、このアーティクルを改善するのにどうかご協力ください。