Update account with a new Customer ID

If you have ordered a new site license or print + online subscription, first locate your Customer ID. Then log into your site administrator account by clicking on the Springer Nature Librarian portal page.

Once you have pulled up your Registration Summary, click on ‘Add Additional Online Licenses,’ and enter your 8-digit License ID or Customer ID. Your subscription should be added to your list of active subscriptions.

If you require further assistance you can submit a query to our Online Service team via our webform here. If you would rather email or phone them, their contact information is available here.

We can also be contacted regionally by using the details below:

UK/Rest of World: email - institutions@nature.com, tel: +44 (0)207 014 4113


USA: email - institutions@us.nature.com, tel: +1 800 221 2123


Japan: email - japan.os@springernature.com, tel: +81 3 4533 8090 (Tokyo)


Greater China, Mongolia, Oceania, South Korea & Southeast Asia: email - asia.os@springernature.com, tel: +86 21 2422 5007 (Shanghai)

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